Refund and Returns Policy

Refund and Returns Policy for Royal Window Coverings

At Royal Window Coverings, we take great pride in providing our customers with top-quality, custom-made window coverings. Each product we create is meticulously crafted to meet your specific requirements and preferences. As such, we want to make sure you have a clear understanding of our refund and returns policy.

1. Custom-Made Products

All the window coverings we offer at Royal Window Coverings are custom-made to suit your unique needs. This means that once you place an order and we begin production, the product is being crafted exclusively for you. Therefore, we cannot accept returns or offer refunds for products that have been customized to your specifications.

2. Order Changes and Cancellations

Once you have placed an order with Royal Window Coverings, it is essential to carefully review your order and confirm that all details, including measurements, styles, and colors, are accurate. Any changes or cancellations must be requested within 24 hours of placing your order. After this 24-hour window, we cannot accommodate changes or cancellations.

3. Defective or Damaged Products

While we take utmost care to ensure the quality of our custom window coverings, there may be instances of defects or shipping-related damage. If you receive a product that is defective or damaged, please contact our customer service team within 10 days of receiving your order. We will work diligently to address the issue and provide a resolution, which may include a replacement or repair.

4. Warranty

In the event that you experience issues with your window coverings after the initial 10-day period due to manufacturing defects, we offer a limited warranty. Please refer to our warranty policy for specific details and contact our customer service team for assistance.

5. How to Contact Us

If you have any questions, concerns, or need to report a defect or damage, please reach out to our customer service team. You can contact us via the following methods:

Our dedicated customer service representatives are here to assist you and ensure your satisfaction.

Thank you for choosing Royal Window Coverings for your window treatment needs. We appreciate your business and look forward to serving you with the highest standards of quality and craftsmanship.